979 avenue de bourgogne, bur. 100, Québec, Qc, G1W 2L4

Complaint Handling This policy aims to frame the complaint handling process in accordance with the provisions of Article 103 and following of the Act on the Distribution of Financial Products and Services (RLRQ, c d-9.2). A complaint may be submitted to address a reproach toward a brokerage or one of its mortgage brokers; the report of a potential or real harm suffered or likely to be suffered by a consumer; or the reporting of an attempted fraud in all its forms. It may be accompanied by a request for corrective action. The complaint may be filed by a client, a lender, or by the AMF's whistleblower reporting program, or by a broker. Procedure Draft a text explaining the purpose of the complaint, the mortgage broker(s) and/or lender involved, the reasons for the complaint, as well as the consequences and your contact information. Send the complaint by email to sac@multi-prets.ca or by mail to 525, rue Viger ouest, suite 502, Montréal, Québec, H2Z 0B2, attention Lyne Deslippe. The complainant will be contacted by the Firm within a maximum of 10 days. If the complainant is not satisfied with the handling of the complaint or the outcome of this handling, they may request the Firm to have their file reviewed by the Autorité des marchés financiers in accordance with Article 103.3 of the LDPSF. The Authority will be seized of the file and may suggest a conciliation or mediation according to the provisions of Article 103.4 of the LDPSF.